Frequently Asked Questions
Everything you need to know about your Mirror Palais order.
When will my order ship?
Standard orders are processed within 3-5 business days. For pre-order items, please refer to the specific shipping timeline noted on the product page as these pieces are ethically handcrafted to order.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited edition drops and intimate apparel may be marked as final sale.
How do I determine my size?
Our pieces are designed to celebrate the female form and generally run true to size. Detailed measurement charts are available on each product page to help you find your perfect fit.
Do you ship internationally?
Yes, Mirror Palais ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location. Please be aware that international orders may be subject to local customs duties.
Can I modify or cancel my order?
Once an order is placed, we begin processing it immediately to ensure timely delivery. Therefore, we are unable to guarantee cancellations or modifications, but please contact our support team as soon as possible.
How should I care for my Mirror Palais garments?
To preserve the delicate nature of our fabrics, we recommend dry cleaning or hand washing in cold water and laying flat to dry. Specific care instructions are located on the internal garment label.